Get in touch
We’re here
to help
Questions about your plan, a technical issue, or something else entirely — a real person from our team reads every message and replies within one business day.
Email us directly
info@primelineagency.comResponse time
Within one business day
Who replies
A real person from our team
Before you write
Common questions
These cover most issues we receive. If your answer isn’t here, use the form.
See all FAQ →My Pro plan is not activating after payment
Stripe sends the activation within a few minutes. If it hasn't arrived after 10 minutes, write to us and we will check the webhook manually.
Can I change my custom URL?
Yes. You can update your custom slug at any time from the CV editor — as long as the new URL isn't taken by another user.
My video is not playing on the public page
Uploaded videos can take a few minutes to process before they play on the public page. If it's still not playing after 15 minutes, contact us.
How do I request a Verified badge?
From your dashboard, find the Verification section and click 'Request'. Our team reviews each request manually.
Already have an account?
The support assistant in the bottom-right corner can check your plan status, CV visibility, and media limits instantly — without waiting for a reply.
Send a message
Write to us
Select a topic, fill in the form, and we’ll get back to you.